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Shipping policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Shipping:
1. Processing your order may take 6-12 hours. Once your order has been processed, you will receive an email confirming that your order has been shipped.
Shipping costs and times: Standard global shipping costs $28, with free shipping on orders over $200.
We strive to deliver your order within 7-15 business days.  
To track your order, please visit your brand account or the shipping confirmation email.  
2. Shipping Range and Time Factors
Core Coverage: Over 220 countries and regions worldwide, including North America, Europe, Asia, Oceania, the Middle East, and South America.
Time-Affected Special Regions:
Remote Areas (e.g., Alaska, Iceland): Additional transshipment required, extending shipping time by 3-7 days.
Island regions (e.g., the Maldives): Due to limited shipping routes, delivery times are 5-10 days longer than for mainland countries.
3. Policy-Sensitive Regions: Due to customs inspections or policy adjustments, delivery times may be temporarily extended by 5-10 days.

Return Value:
100% Refund Guarantee: Our return policy is 14 days. .Items purchased online can be returned free of charge online or in-store.
Or register for a return online by contacting customer service. Log in to your brand account to register for a return online.

Items purchased with PayPal can be returned online or exchanged in-store.
Prepare the package: Place the item in its original packaging along with the original receipt.

Company:Jilin Province Changbai Montain Ginseng co,. Ltd.

Address:    20th FL Building A Zhongyi Building,Jilin Road,Erdao District Changchun City Jilin Province,P.R.China.130000

Tel: 400-0431-405

Email:  cbmginseng@gmail.com